Booking Policy

We personally hate rules, but these exist to make your experience better:

Booking Classes

For all members, the booking window opens 7 days before each class.

You are considered a member of Field Assembly once your onboarding process has been successfully completed and our team has assigned you a Glofox account.

Cancellation Policy

To ensure fair use of our booking system, late cancellations count as no-shows.

• A late cancellation is any cancellation made within 8 hours of a class.

• Two (2) late cancellations within 7 days may result in a temporary suspension from booking.

If you are on an unlimited membership:

• More than 5 no-shows in a month may lead to a temporary booking suspension.

If you are on session passes:

• Your session will be forfeited if you miss a booked class or cancel late.

Suspended bookings and forfeited sessions cannot be recovered or compensated with membership extensions.

Waitlist Policy

To keep the waitlist fair for everyone:

• If you no longer wish to attend, please remove yourself from the waitlist.

• If you are bumped into a class and do not show up, it counts as a no-show.

Once again, we hate rules, but following them helps create a better training experience for everyone.

If you have any questions, feel free to reach out: contact@fieldassembly.co

See you soon!

REWARDS

Reward Types

Consistency Warriors

COMPLETE 4 CLASSES PER WEEK FOR 4 WEEKS IN A ROW TO GET $10 OFF YOUR NEXT PURCHASE.

Bring a buddy

BRING A BUDDY, GET $20 OFF YOUR NEXT PURCHASE. YOUR BUDDY ALSO GETS $20 OFF UPON SIGNING UP FOR MEMBERSHIP PACKAGES (EXCLUDES TRIAL PACKAGES).

Off-Peak Bonus

MEMBERS ON UNLIMITED AND SESSION PACKAGES (DOES NOT INCLUDE OFF-PEAK-ONLY PACKAGES) GET $5 OFF FOR EACH OFF-PEAK CLASS ATTENDED. OFF-PEAK CLASSES ARE ALL CLASSES EXCEPT 6.45PM & 7.35PM ON WEEKDAYS, AND SATURDAYS.

ALL REWARDS ARE SUBJECT TO TERMS & CONDITIONS LISTED AT THE BOTTOM OF THIS PAGE.

What Can I Use It On?

ADULT REDEMPTION
REWARDS ARE REDEEMABLE ON ALL ADULT UNLIMITED MEMBERSHIPS, WITH THE EXCEPTION OF THE 1-MONTH UNLIMITED MEMBERSHIP.

STUDENT REDEMPTION
REWARDS ARE REDEEMABLE ON 6- & 12-MONTH STUDENT UNLIMITED MEMBERSHIPS.

REWARD TERMS

REWARDS ARE NON-TRANSFERRABLE.

YOU CAN STACK UP TO $100 IN A SINGLE PURCHASE.

YOU MUST CLAIM YOUR REWARDS AT THE COUNTER AFTER YOUR ATTENDANCE IS VERIFIED.

FOR BUDDY REWARDS, YOUR BUDDY MUST ENTER YOUR NAME IN HIS OR HER SIGN-UP TRIAL SHEET.

YOU CAN ACCUMULATE REWARDS USING ANY MEMBERSHIP, BUT THE CREDITS THAT THEY ACCUMULATE CAN ONLY BE APPLIED TOWARD PURCHASES FOR THE ABOVE OPTIONS.

REWARDS CANNOT BE USED ALONGSIDE ANY OTHER DISCOUNTS OR DEDUCTIONS.

REWARD CREDITS WILL EXPIRE WITHIN 1 MONTH AFTER MEMBERSHIP EXPIRY IF UNUSED. ALL CREDITS MUST BE USED ON YOUR NEXT PURCHASE. ALL UNUSED CANNOT BE CLAIMED HENCEFORTH.

YOU ARE ENTITLED TO A NO-QUESTIONS-ASKED MEMBERSHIP HIATUS IN THE FOLLOWING CONDITIONS:

unlimited packages

03 MONTHS - 14 DAYS
06 MONTHS - 28 DAYS
12 MONTHS - 42 DAYS

IF YOU ARE UNSURE, PLEASE CONTACT US AT CONTACT@FIELDASSEMBLY.CO. Membership suspensions are only permitted for a minimum period of 7 days. INDEFINITE suspensions ARE SUBJECT TO A $30 ADMIN PER 30 DAYS OR PART THEREOF, AND $1/DAY THEREAFTER.

IF YOU FIND THAT YOU ARE UNABLE TO UTILISE YOUR SESSION CREDITS IN TIME, YOU CAN (1) CHOOSE TO EXTEND YOUR VALIDITY FOR 1 WEEK AT $15, OR (2) ROLL OVER YOUR REMAINING CREDITS INTO YOUR NEXT PACKAGE WITHIN 1 MONTH OF THE EXPIRY DATE OF YOUR CURRENT PACKAGE.

Package Terms & Conditions

PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE PURCHASING. ALL PRICES STATED ARE FINAL, AND INCLUSIVE OF A NON-REFUNDABLE ADMINISTRATIVE FEE OF $25. MONTHLY ADMIN FEES ARE ALSO INCLUDED IN THE ALL MEMBERSHIP PAYMENTS, AND ARE NON-REFUNDABLE. ALL PACKAGES MAY NOT BE USED IN CONJUNCTION WITH ANY OTHER PACKAGE OFFERED BY FIELD ASSEMBLY. FIELD ASSEMBLY PRACTICES A NO-REFUND POLICY, HOWEVER, WE DO OFFER ALTERNATIVE SOLUTIONS SHOULD YOU NOT BE ABLE TO PROCEED WITH YOUR PACKAGE. UNLESS STIPULATED BY FIELD ASSEMBLY, REIMBURSEMENT OF ANY FUNDS WILL INCUR AN ADDITIONAL $25 FEE. CANCELLATION FEES FOR INSTALMENT PLANS APPLY - READ ABOUT CANCELLATION TERMS BELOW. BY CHOOSING ANY OF THESE PACKAGES LISTED HERE, YOU AGREE TO ALL TERMS AND CONDITIONS STIPULATED.

ALL UPFRONT PAYMENTS FOR UNLIMITED MEMBERSHIPS WILL AUTO RENEW AT THE END OF THE MEMBERSHIP TERM. MEMBERS CAN CANCEL ON THE GLOFOX APP, OR EMAIL CONTACT@FIELDASSEMBLY.CO IF THEY ARE FACING ISSUES WITH THEIR SUBSCRIPTIONS.

Instalment Plans include a monthly admin fee that will be charged with your bill on a monthly basis. They are as follows: 12-month membership - $15/month | 6-month membership - $20/month | 3-month membership - $30/month.

We promise to refund your admin fees in full if you decide to pay the remainder of your package upfront, provided you have at least 3 months left on your membership.

(1) CANCELLATION FEE FOR 12 MONTHS INSTALMENT OPTION - $103 per month of membership used if membership has been used for less than 3 months | $41 per month of membership used if membership has been used for a minimum of 3 months to less than 6 months | $21 per month of membership used if membership has been used for a minimum of 6 months.

(2) CANCELLATION FEE FOR 6 MONTHS INSTALMENT OPTION | $82 per month of membership used if membership has been used for less than 3 months | $20 per month of membership used if membership has been used for a minimum of 3 months to less than 6 months.

(3)CANCELLATION FEE FOR 3 MONTHS INSTALMENT OPTION  |  $31 per month of membership used if membership has been used for less than 3 months.